Warranty
Every Speedwell ebike is covered under a Limited Warranty (as defined below) for the original owner against all manufacturing defects. Warranty parts and replacement ebikes will only be shipped within the continental US.
TO BE ELIGIBLE FOR WARRANTY COVERAGE YOU MUST ACTIVATE YOUR WARRANTY WITHIN 30 DAYS OF RECEIPT OF YOUR EBIKE.
Subject to the terms, conditions and limitations herein, Speedwell LLC (“we",” “us,” or the “Company”) expressly warrants to the original purchaser that, for a period of six (6) months from the date of delivery, the frame, forks, rear shock, controller, throttle, LCD display, and battery will be reasonably free from manufacturer defects (the “Limited Warranty”). This Limited Warranty only applies to the our ebikes which are used, stored, and handled in the manner recommended by the Company. Only the original owner of a new ebike purchased from us or an authorized retailer is covered by this Limited Warranty.
Prior to initiating a warranty claim, an original owner must contact us at help@speedwell.bike. We can often help you find an easy solution to your issue. If we determine that the ebike or a component thereof must be replaced or inspected, we will provide you with instructions on returning the ebike or component. You will be responsible for shipping costs. We will inspect the returned item and determine whether it is covered by this Limited Warranty. Determining whether damage or defect to an ebike is covered by this Limited Warranty shall be in the sole discretion of the Company. We will, at its option, repair or replace the bike or component without charge, or refund the cost, if the ebike or covered component fails or does not perform as warranted solely due to a manufacturing defect within the warranty period, subject to the exclusions set forth in this Limited Warranty. If the defective component is not covered by the Limited Warranty, we will repair or replace it at the purchaser’s cost and the purchaser will also be responsible for shipping.
Disclaimer of Warranties
This Limited Warranty does not cover defects caused by:
Non-compliance with Company’s owner’s manual. Such failures include, but are not limited to, exposure to physical abuse (e.g., stunt riding, racing, jumping or offroad use), chemical abuse (e.g. harsh cleaners or solvents, stripping or repainting bike), thermal abuse or shock (e.g., excessive heat or cold) or misuse;
Improper assembly, storage, handling and/or use of the ebike or any component;
Normal wear and tear;
Consumables including, but not limited to, tires, tubes, brake pads, cables and housing, grips, chain, spokes, and accessories;
Modifications made by purchaser to ebike or any component thereof;
Damage not resulting from manufacturing defects that occur while the ebike is in the customer’s possession, including, but not limited to, unauthorized service or use of unauthorized parts;
Unreasonable or unintended use of the ebike;
Paint damage or rust;
Battery issues caused by power surges, improper charging, water damage, improper maintenance, or such other misuse or normal wear;
Lost or damaged keys; and,
Damage associated with commercial use or rental operations.
Exclusivity of Warranty
THE WARRANTIES SET FORTH HEREIN ARE THE ONLY WARRANTIES MADE BY COMPANY IN CONNECTION WITH THESE PRODUCTS. COMPANY CAN NOT AND DOES NOT MAKE ANY IMPLIED OR EXPRESS WARRANTIES WITH RESPECT TO THE EBIKE, AND DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. EBIKES SOLD BY COMPANY ARE SOLD ONLY TO THE SPECIFICATIONS SPECIFICALLY SET FORTH BY COMPANY IN WRITING. OTHER THAN THE LIMITED WARRANTY SET FORTH HEREIN, COMPANY MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. COMPANY'S SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE REPAIR OR REPLACEMENT OF NON-CONFORMING PRODUCTS, OR AT THE OPTION OF COMPANY, RETURN OF THE PRODUCT AND A REFUND OF THE PURCHASE PRICE. BUYER ASSUMES ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE EBIKES PURCHASED, WHETHER USED SINGULARLY OR IN COMBINATION WITH ANY OTHER PRODUCTS.
THIS LIMITED WARRANTY IS THE FULL EXTENT OF THE COMPANY’S RESPONSIBILITIES AND THE BUYER’S SOLE AND EXCLUSIVE REMEDY AGAINST THE COMPANY WHETHER BASED UPON WARRANTY, STATUTE, CONTRACT, TORT (INCLUDING NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY0, INDEMNITY, MISREPRESENTATION OR ANY OTHER BASIS. THIS LIMITED WARRANTY IS THE SOLE WARRANTY MADE BY THE COMPANY REGARDING THE EBIKE AND IS IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS AND REMEDIES, WHETHER WRITTEN, ORAL, STATUTORY OR IMPLIED. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT THE BIKE (OR ANY COMPONENT THEREOF) WILL MEET ANY OR ALL OF THE BUYER’S PARTICULAR REQUIREMENTS. THE LIMITATIONS AND DISCLAIMERS CONTAINED IN THIS BASE WARRANTY MAY NOT BE MODIFIED, ALTERED, OR WAIVED EXCEPT IN WRITING SIGNED BY THE COMPANY’S AUTHORIZED REPRESENTATIVE.
Limitation of Liability
No claim by the buyer/owner of any kind, including claims for indemnification, shall be greater in amount than the purchase price of the Products in respect to which damages are claimed.
IN NO EVENT SHALL COMPANY, ITS OFFICERS, EMPLOYEES, MEMBERS, MANUFACTURERS, OR SUPPLIERS BE LIABLE TO BUYER/OWNER IN TORT, CONTRACT OR OTHERWISE, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, RELIANCE, STATUTORY, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF USE, LOSS OF TIME, LOSS OF REVENUES, INCONVENIENCE, LOSS BUSINESS OPPORTUNITIES, DAMAGE TO GOOD WILL OR REPUTATION, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES COULD HAVE BEEN REASONABLY FORESEEN, IN CONNECTION WITH, ARISING OUT OF, OR AS A RESULT OF, THE SALE, DELIVERY, SERVICING, USE OR LOSS OF USE OF THE PRODUCTS SOLD HEREUNDER, OR FOR ANY LIABILITY OF BUYER TO ANY THIRD PARTY WITH RESPECT THERETO.